6K Polaris Place
East Tamaki
Auckland 2013

8:30am – 4:30pm (Mon-Fri)
Tel: 0-9-869 2463

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

This is the freight cost of delivering your order. Freight is charged at a very reasonable rates around New Zealand.

Which payment methods are accepted in the Online Shop?

We use two payment gateways. Windcave which is one of New Zealand’s largest online payment gateways and Paypal. When checking out, you can use either gateway. Occasionally people have issues paying with Windcave. If this happens, we suggest trying Paypal.

How long will delivery take?

We endeavour to send out your order with 24 hours if we have the stock in our East Tamaki Warehouse. Depending on where you live in New Zealand, it can take between 1-3 days to receive your goods. It may take longer if your have a customer order for which we do not have stock.

How secure is shopping in the Online Shop? Is my data protected?

Coldmix.co.nz is a hosted on a secure server. Both Windcave and Paypal are very secure payment gateways. In all our years hosting website we have not had a single security incident with these systems.

Can I pick up my goods?

Yes you can. We have a warehouse at:  6K Polaris Place, East Tamaki, Auckland. On the checkout page –  Enter an Auckland address and an option for local pickup will appear. 

Is there someone I can speak to?

Yes you can – call us on Tel: 0-9-869 2467.

Send us an email